Executive/Personal Assistant Certificate

10 Soft Skills
12 Topics
Getting Started
What are Soft Skills?
Communication
Teamwork
Problem-Solving
Time Management
Attitude and Work Ethic
Adaptability/Flexibility
Self-Confidence (Owning It)
Ability to Learn
Networking
Wrapping Up
Interpersonal
12 Topics
Getting Started
Verbal Communication Skills
Non-Verbal Communication Skills
Making Small Talk and Moving Beyond
Moving the Conversation Along
Remembering Names
Influencing Skills
Bringing People to Your Side
Sharing Your Opinion
Negotiation Basics
Making an Impact
Wrapping Up
Media
12 Topics
Getting Started
Networking for Success (I)
Networking For Success (II)
The Meet and Greet
Dressing for Success
Writing
Setting Goals
Media Relations
Issues and Crisis Communication Planning
Social Media (The PR Toolkit)
Employee Communications
Wrapping Up
Organizational
12 Topics
Getting Started
Remove the Clutter
Prioritize
Scheduling Your Time
To Do Lists
Paper and Paperless Storage
Organization in Your Work Area
Tools to Fight Procrastination
Organizing Your Inbox
Avoid the Causes of Disorganization
Discipline is the Key to Stay Organized
Wrapping Up
Outlook 2016
7 Topics
Getting Started
Communicate with Email
Manage Messages
Manage Schedules
Manage Contacts and Groups
Manage the Outlook Environment
Wrapping Up
PERSONAL ASSISTANT
12 Topics
Getting Started
Working with Your Manager
Administrative Soft Skills
Effective Time Management
Meeting Management
Tools of the Trade (I)
Tools of the Trade (II)
Being an Effective Gatekeeper
Organizational Skills
Confidentiality Guidelines
Special Tasks
Wrapping Up
Problem Solving
12 Topics
Getting Started
The Problem Solving Method
Information Gathering
Problem Definition
Preparing for Brainstorming
Generating Solutions (I)
Generating Solutions (II)
Analyzing Solutions
Selecting a Solution
Planning Your Next Steps
Recording Lessons Learned
Wrapping Up
Telephone
12 Topics
Getting Started
Aspects of Phone Etiquette
Using Proper Phone Language
Eliminate Phone Distractions
Inbound Calls
Outbound Calls
Handling Rude or Angry Callers
Handling Interoffice Calls
Handling Voicemail Messages
Methods of Training Employees
Correcting Poor Telephone Etiquette
Wrapping Up
Word 2016 Essentials
6 Topics
Create and Manage Documents
Format Text, Paragraphs, and Sections
Create Lists and Tables
Insert and Format Graphic Elements
Create and Manage References
Wrapping Up
Previous Lesson
Next Lesson

Media

Executive/Personal Assistant Certificate Media
Previous Lesson
Back to Course
Next Lesson