Wrapping Up

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Although this workshop is coming to a close, we hope that your journey to better telephone etiquette is just beginning. Please take a moment to review and update your action plan. This will be a key tool to guide your progress in the days, weeks, months, and years to come. We wish you the best of luck on the rest of your travels!

Words from the Wise

  • Emily Post: Manners are a sensitive awareness of the feelings of others. If you have that awareness, you have good manner, no matter what fork you use.
  • Clarence Thomas: Good manners will open doors that the best education cannot.
  • Jim Collins: In a world of constant change, the fundamentals are more important than ever.
  • Amy Vanderbilt: Good manners have much to do with the emotions. To make them ring true, one must feel them, not merely exhibit them.